A credit card is required to reserve all spa appointments. Cancellations made less than 24 hours before the scheduled appointment time may be charged a minimum of 50% of the services booked. No shows, or appointments cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appointment time may be charged 100% of the services booked.
When To Arrive
Please plan to arrive 10 minutes prior to your reservation to allow time for checking in, using the restroom, filling out forms and getting settled.
Late Arrival Policy
In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply.
SPA- Only the client receiving a service is allowed in the wax rooms, manicure room, pedicure rooms and all spa treatment rooms. Exception: clients with a disability.
SALON- Only the client receiving a hair service is allowed in the shampoo room, at the styling stations and in the color processing area. Exception: clients with a disability.
For Your Protection
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.
We only use our implements, polish and products. For your safety we cannot use your personal tools. We can only guarantee that our implements are thoroughly cleaned and disinfected. We also cannot guarantee the longevity and quality of polish other than our own.
We want La Novita' to be a tranquil and stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the waiting area or outside. Please use headphones if you’re watching videos.
Only Spa Packages include gratuity.
Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives us ample time to schedule another client. Please provide 72 hours notice for group cancellations.
Clients who fail to show for appointments may be asked to pre-pay for future services. First time, no show clients will be asked to reserve their future appointment with a credit card.
Food and Beverage
We are happy to provide complimentary coffee, tea and water.
Forms Of Payment Accepted
We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift Certificates. Gratuities are not permitted on Credit Cards, Checks, or Gift Cards
Product Returns Or Exchanges
Unopened products can be returned within 10 days of purchase date for a full refund.
Opened products can be returned within 10 days of purchase date for a store credit.
Children under 8 years old, who are not receiving a service, must be supervised by an adult not receiving a service and remain in a seat with a parent or in the waiting area. Children under 8 are not allowed in spa area at any time.
Children under 18 years old are considered a minor. A parent or guardian must be present IN THE TREATMENT ROOM (but not receiving a service) for the duration of the service and must sign a consent form for the minor to receive the service. Excludes facials, nail services, face waxing, makeup applications and hair services.
Here are the age guidelines for Spa Services:
Body treatments: 12+
This Is A Professional Spa Establishment
If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.
All Prices are Subject to Change.
What we collect
Identifiable information absolutely necessary for the transaction or our internal records.
Information associated with your connection to our site including your IP address, operating system, Web browser, and page visits.
The email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.
Financial information, such as a credit card number, used for order processing only.
What we do with your information
The information we gather is used in-house to help us create a better and more effective experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency.
When you make an online purchase, we will send you emails to confirm your order and may also need to contact you via phone or email if we have other questions regarding your order.
Privacy and Security
La Novita' Salon and Spa uses the latest encryption technologies to keep your personal information safe. Your private scheduling information – including your credit card number – is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system, and the numbers are unreadable to anyone trying to access the site remotely. The credit card information necessary to authorize an account is not stored by our systems and is only in use long enough to complete the associated transaction. The last four(4) digits of the credit card number are stored with transaction information for identification purposes. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.
Updating or Changing Contact Preferences
If you prefer not to receive information from us, you can select that option from your online account or just let us know in person at the salon.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
E-Gift cards arrive electronically immediately and if an actual Gift Card is ordered it usually arrives in 3-5 business days.
La Novita' Salon and Spa gift card policy complies with current Massachusetts state law. Lost and stolen cards are not replaceable. La Novita' gift cards do not expire. La Novita' gift cards are honored for dollar value only and not redeemable for cash.